Trưởng Phòng Tư Vấn Du Học Mỹ

I. Position Summary

This is a Middle Management Role where successful candidate will work directly with the study abroad counseling team, overseeing daily operations and ensuring the delivery of high-quality counseling service to maximize students' success rates. The Head of Counseling will also collborate closely with other in-house departments to implement strategies that align with GPA’s development goals, initiate product/service innovation, organize brand engagement events as well as support Managing Director and the Board of Management (BOM) in problem-solving and decision-making.

II. Key Responsibilities

Leadership and Management

• Lead, mentor, and manage the counseling team to ensure exceptional service delivery.

• Develop and implement strategies to improve the efficiency and effectiveness of the counseling unit.

• Work closely with counselors to allocate goals, set expectations, and monitor progress through assessment tools and reporting systems.

• Develop a resource library and regular training program for counselors.

• Forecast risk and control service quality regularly to maximize degree of satisfaction and minimize drop-off rate.

• Ensure all policies, procedures, documentation, and reporting systems of the company are adhered to by all counselors.

• Plan and oversee department budget.

Direct Counseling Service

• Advise students on study abroad products and admission counseling services that meet their needs.

• Work directly with (max. 9) students to meet individual Counseling KPI and ensure students’ admission success rates.

Business Growth

• Collborate closely with other in-house departments in developing potential students database and organizing brand engagement events.

• Analyze data to identify trends and opportunities for growth.

• Represent the Counseling Department at events, seminars, and workshops to promote the counseling services.

Report and other duties

• Deliver annual/quarterly/monthly reports and as requested.

• Other tasks assigned by line manager and BOM.

III. Compensation:

Base Salary:

• Range: Up to $1,500 USD per month (depending on experience, qualifications, and market standards).

• If the candidate has over 5+ years of relevant experience or has degrees from highly prestigious US universities, the salary can be adjusted higher.

Performance-Based Bonus:

• Annual Bonus: 1 monthly salary based on achieving company goals, customer satisfaction rates, and team performance.

Benefits:

Healthcare:

• Mandatory health insurance for the employee and annual health checkup.

• Mental wellness programs, including counseling and stress management support.

Paid Time Off (PTO):

• Annual Leave: 12 days of paid vacation per year, plus national holidays.

• Sick Leave: Paid sick leave (5 days annually)

• Additional Paid Leave: Maternity/Paternity leave, bereavement leave, etc.

Professional Development:

• Training Allowance: Budget for professional development, including attending conferences, obtaining certifications, or higher education.

• Sponsorship for Travel: Cover travel expenses for conferences, fairs, or university visits (especially for business development).

• Membership in relevant professional organizations or forums.

Work-Life Balance:

• Flexible working hours or remote work options, especially if cross-border client meetings are required.

Additional Perks:

• Tuition Reimbursement: Tuition support for children of employee attending the company's programs.

• Team Incentives: Annual team-building activities, bonuses for achieving team targets, or recognition awards.

IV. Qualifications

• Proper understanding of the US higher education market and the admission process

• At least 2 years of experience in a similar position.

• Comfortable with bilingual working environment

• Fluent in English, priorities given to US College Alumni

• Great communication skill and high degree of sensibility