Training Support Staff

I. Job Summary

To provide professional and effective administrative support to the Learning & Organization Development (L&OD) Team.

II. Key Roles & Responsibilities

• Ensure the implementation, evaluation and measurement of programme effectiveness for all learning & development activities.

• Prepare and disseminate learning and development materials to a consistently high standard and ensure that they reach the learners (if any) within agreed timescales.

• Preparing documents, letters, memoranda, reports, briefings and arrange employee attendance at internal and external learning courses to meet legal requirements and broader learning and development goals.

• Coordinate the logistics for training courses, including room reservations, ordering supplies, catering and room set-up.

• Answer employee queries and provide support related to training courses.

• Assists with registration and the collection of class rosters as needed.

• Contribute to regular and ad-hoc reporting.

• Handle accounts receivable and ensure timely invoices payments.

• Initially review and complete all service agreements/contracts, complete Vendor Selection Forms, process payments, and prepare budget proposals…

• Propose and implement company library activities: maintain and promote reading habits among all Full Time Employees (e.g. design monthly recommended book, lists, track book borrowing, collect book review, etc.)

• Maintains established office files and all the records in accordance with established procedures.

• Prioritize workload effectively and efficiently.

• Actively participate in the L&OD Team and seek opportunities to assist colleagues in achieving L&OD goals.

• Ensure the smooth completion of all hard-copy administration.

• Undertake other tasks as assigned by direct manager.

1. Qualification: College & above graduated

2. Work Experience: At least 1 year of relevant experience in a similar role or experience in a multinational company is preferred.

3. Knowledge

• Knowledge of office procedures and billing process.

• Demonstrated ability to plan, prioritize and schedule work activities/tasks with minimal supervision.

• Proficiency in Microsoft Office Suite, particularly PowerPoint and Canva; working knowledge of databases and Learning Management Systems (LMS) is a plus.

4. Skills

• Good English (oral & written)

• Effective organizational skills with the ability to prioritize and adapt to changing demands.

• Strong attention to detail.

• Ability to work independently and as part of a team.