Track and Trace Staff

Tracing support is responsible for the daily monitoring of outbound shipments from shipping origin through delivery to the destination. This focus is to ensure on-time delivery to the destination. They have a direct impact on our ability to meet our customers’ expectations as well as play a vital role in achieving customer satisfaction

- Follow up the cargo status for export and import freight in shared files and internal systems to update status of shipment from ATD – ATA port, destination, door.

- Master BPO Tracing format as well as client’s exclusive files.

- Monitor shipments and follow tracing timeline daily and weekly to update and inform related departments.

- Track and trace of daily shipments with spreadsheet and report creation as needed.

- Understand shipping schedules, vessels for LCL, FCL shipments based on tracking tools.

- Receive and respond to questions and issues from internal staff regarding customers’ shipments in a timely and with a sense of urgency.

- Communicate timely with related teams and relay information.

- Focus on key details on the exact specifications of shipments.

- Oversee accounts assigned by direct superiors.

- Additional duties as needed.

► Education and experience:

• Bachelor’s degree, preferred in Economics, International Trade, Foreign Trade, or related fields.

• At least 01 year of experience working in the Logistics industry or global forwarding companies.

• Experience with all aspects of operation procedures.

► Required skills and abilities:

- Proficient with Microsoft office such as: Excel, PowerPoint

- Good verbal and written communication skill in both English and Vietnamese.

- Good interpersonal and customer service skill.

- Good organizational skill and attention to detail.

- Good analytical and problem-solving skill.

- Strong self-motivation.

- Good time management skill.

► Working Conditions and Benefits:

• Working Place: TTC Building, No. 19, Duy Tan Street, Cau Giay Dist, Hanoi City

• Working time: Monday to Sunday, from 8:00 AM to 5:35 PM, with two flexible days off per week

• Annual Leave: 12 days/year (after probation time)

• Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)

• Annual Salary Increase: once per year

• Performance Assessment: twice per year (fixed in April and October)

• Insurance: 24 hours’ Accident Insurance, 100% Social Insurance, Health Care Insurance

• Others: International working environment with many opportunities for learning and development, training courses, company trip, etc.