Technical Service Specialist - Abbott Core Diagnostics - Ha Noi

ROLE RESPONSIBILITIES:

• Provide backup first line service to Abbott Ambassadors (Service interventions requiring less than 4 hours labor time)

• Schedule and perform planned maintenance activities

• Assist with instrument installations

• Success in this role is measured by service key performance indications level achievement, customer satisfaction score (NPS) and economical profitability and growth per district

JOB REQUIREMENTS

MINIMUM BACKGROUND/ EXPERIENCE REQUIRED

• Proven track record in a similar position supported by management and customer references preferred or Graduate entry program.

• Successful engagement with customers, specifically lab staff.

• Technical expert for product line responsibility

• Strong communication skills

• Ability to identify and drive resolution of issues

• Strong experience in use of analytical tools and software

MINIMUM EDUCATION REQUIRED

• Bachelor’s degree or equivalent qualification or experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred