Technical Customer Services - Chinese Speaking
Job description
Are you someone who thrives on mastering Microsoft Windows products? Join our team and help users solve their tech challenges!
About Microsoft Windows: Microsoft Windows is a cornerstone in the technology world, powering millions of PCs and devices globally. Known for its user-friendly interface, strong security features, and extensive application compatibility, Windows is an essential tool for both personal and professional use. From enhancing productivity to providing an exceptional gaming experience, Windows continues to set the standard in operating system
Job scope:
- Review issues and contact global customers to understand problems. Ensures customers stay informed as to the status/solution of their issue.
- Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
- Resolves or escalates multiple and varied customer issues, and documents technical work and research.
- Log analysis and other proprietary tools analyze problems and develop solutions for customer needs.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
- Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
- Provides feedback to improve products to more senior engineers or technical advisors.
Identifies potential defects and escalates to more senior engineers to resolve them.
- Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Job requirements
Job requirement:
- Proficient in Chinese (4 skills) is a must
- Customer Service mindset
Job benefits
- Competitive salary depending on experience
- Salary at 100% during the probationary period
- Training will be offered
- Full working equipment will be provided
- 90% contribution of the gross salary to social insurance
- 12 days of annual leave, 8 days of sick leave
- Annual Health Checkup
What We Can Offer
Bonus
Healthcare Plan
Paid Leave
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Job Information
01/10/2024
Experienced (non-manager)
Customer Service > Customer Service
Chăm Sóc Khách Hàng, Customer Experiences, Customer Service Experience, English Language Proficiency, Chinese
IT System & Devices
English
Not required
Vietnamese
Job Locations
6th Floor, VISTA Building 19 Tan Cang Street, Ward 25, Binh Thanh District, Ho Chi Minh city, Vietnam
12th Floor, Opal Tower 92 Nguyen Huu Canh Street, Ward 22, Binh Thanh District, Ho Chi Minh city, Vietnam
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