Technical Customer Service Engineer - Windows
Job description
Responsibilities:
• Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email.
• Produce high-quality documentation and distribute it to the appropriate team members and technical lead.
• Sticks to service responsibilities to reach high performance standards.
• Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft – never put customer PII at risk.
Job requirements
• Have at least 1 year’s working experience in Global customer-facing roles.
• Excellent spoken English is a must.
• Excellent customer service skills
• Passion and desire to develop in the IT industry
• Available for rotation shifts (3AM - 12PM, 6AM - 3PM, 3PM - 12AM)
What We Can Offer
Healthcare Plan
Paid Leave
Others
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Job Information
25/09/2024
Experienced (non-manager)
Customer Service > Customer Service
Communication Skills, Customer Service, Excellent Spoken English, Passion For It, Technical Knowledge Of Microsoft Products
IT Software/SaaS
English
1
Vietnamese
Job Locations
6th Floor, VISTA Building 19 Tan Cang Street, Ward 25, Binh Thanh District, Ho Chi Minh city, Vietnam
12th Floor, Opal Tower 92 Nguyen Huu Canh Street, Ward 22, Binh Thanh District, Ho Chi Minh city, Vietnam
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