Support Services Specialist II - Hardlines

- Responsible for project management with assigned clients and handle related activities.

- Coordinate with factories and scheduling team for inspection schedule and confirm the inspection schedule with both clients and supplier or factory.

- Quote to clients and input the cost in invoicing system. Prepare the monthly bill to client for payment collection.

- Check with client for inspection specification and send to inspector in advance and coordinate with inspectors to solve any inspection relative issue. Translate the inspection criteria and requirement documents for inspection purpose, if necessary. File and update all necessary inspection document per requested in daily basic. Be a middleman between clients and inspectors, make sure the inspectors well understand the inspection criteria and make sure inspector will strictly follow the client requirement accordingly.

- For technical issue, consult technical expert for advice and then forward the messages to the related inspectors and make sure the inspectors well understand the message.

- Review inspection reports and release to relevant parties. Answer any inquires following if any from clients.

- Prepare weekly/monthly summary as requested by client.

- Handle client’s complaints independently or pass to relevant team to solve the complaint per the procedure.

- Other tasks assigned by supervisor or manager

- College or above with international trade or English discipline.

- Excellent English reading and writing skill. Fluent in oral English will be preferred.

- At least 2 years or above working experience in trading or merchandising field.

- Independent business correspondence.

- Good interpersonal skill and communication skill.

- High Sense of responsibility.

- Good computer skill, like MS office.

- Preferably with manufactory experience.