Store Manager

Oversee the operations of stores. Work closely with our management team, Marketing, Finance, and HR Departments, on leading our team, daily operations, and seasonal events.

Essential Responsibilities

** Management

• Hiring, training, motivating, and leading awesome .

• Recommend people for hiring and promotion.

• Conduct daily briefings.

• Produce staff rotas with our supervisor.

• Set goals and expectations for the operation team using performance review and KPI process.

• Work with the bar, kitchen, and front staff team to make sure our operation is smooth.

**Operation

• Manage product and packaging inventory to ensure good levels, product freshness and cost control.

• Work with our team (operation, management, and marketing) on the development and implementation of our seasonal campaigns and promotions.

• Enforce all SOPs and company policies and procedures, especially the ones related to our customer service, health, and safety.

• Weekly meeting with BOD and Operation Manager sharing on operation and KPIs.

** Finance

• Handle daily cash management and administration.

• Track and monitor the sales target, implement the Marketing strategy in-store, adjust when needed.

** Marketing

• Work closely with our Marketing team on our in-store sales strategies.

• Train and lead the team to execute the Marketing strategy in the store.

** Customer Service

• Walk around. Talk to our customers.

• Manage customer’s complaints or feedback

• Constantly challenge our customer service experience and improve the overall space and product experience to make sure our customers have a great time with us.

**Quality Control

• Maintain high standards of quality control, hygiene, health and safety through SOPs training and enforcement.

• Schedule maintenance according to our schedule.

• Previous experience in the same position at least 2 years.

• Previous experience leading a team.

• Ability to work full time with a flexible schedule.

• Passion for customer service.

• Good Vietnamese and English skills.

Compensation Package

- Salary based on experience and skill sets

- Social Security and Health Insurance

- Paid leave and free days based on level

- Yearly health check

- 13th-month bonus

- Discounts in our bakery, cafes and lounges

- Learning and development stipend (classes, museum trips, volunteer work)

Location: District 2, District 3, District 1

Store Hours: 7:30 AM - 10:30 PM

Morning Shift: 7:00 AM - 3:00 PM

Mid Shift: 9:00 AM - 6:00 PM

Evening Shift: 2:30 PM - 10:30 PM

Working Hours: 8 hours per shift, 6 shifts per week (rotational shifts).

At least one morning shift and one evening shift per week are required.