Sr. AI Product Specialist - Digital ID & Payments

Trusting Social is the leading Digital Identity & Payment Authentication service provider for the Banking & Financial sector in Vietnam, Indonesia, Philippines, and India, boasting over 30 existing clients, including banks, financial companies, and e-wallets. Our TrustVision solutions empower clients to onboard customers digitally anytime and anywhere, detect fraud, and enable secure transactions using advanced facial recognition and AI models.

How you will make an impact in this role

As a Senior AI Product Specialist in Digital Identity & Payment Authentication Product at Trusting Social, you will participate in decision-making and prioritization to drive product strategy, roadmap, and development, addressing identity trust in the financial sector in Vietnam and other Trusting Social markets. You will have the ultimate responsibility for implementing product features that deliver world-class Digital Identity/eKYC. Your role will involve delivering next-generation Digital Identity & Payment Authentication product offerings to our clients and playing a key role in ideating and co-creating new features tailored to Trusting Social's clients and market needs.

If you're genuinely passionate about building world-class Digital Identity & Payment Authentication products and never settling for second place, join us on a journey of discovery to solve problems and deliver excellence.

What you will do

- Understand market needs and customers' pain points, stay updated on market trends, participate in creating a compelling product vision, and develop a product roadmap quarterly and annually.

- Obsess over customers to deliver the products they need, constantly study the products to understand every aspect and fine-tune them to meet customer needs.

- Proactively engage in the end-to-end product cycle of research, development, testing, deployment, and improvement.

- Engage with clients and users to gather constant feedback and incorporate it into the product features.

- Use data to understand product and feature performance, and suggest data-driven initiatives to improve the product and user experience.

- Collaborate closely with Data Scientists and Product Managers to build a data-informed product roadmap.

- Use data and client feedback to identify new fraud schemes. Advise clients with tailored use cases based on data and testing outcomes.

- Provide expert opinions for enhancements/improvements of the product suite provided to clients.

- Collaborate with Data Scientists and Engineers to ensure smooth and proper production implementation.

- Manage data collection for product performance tracking and improvement.

- Support sales in pitching and deployment for customers.

Minimum

- 3+ years of experience in product management along with 5+ years of overall work experience

- Experience in SaaS/B2B product development

- Technical background with a degree in Computer Science, Engineering, or a related field

- Ability to collect and analyze data from various sources, identify key insights, spot product opportunities, and inform product decisions

- Willingness to roll up your sleeves and do whatever it takes to help your team win

- Ability to maintain a keen attention to detail, multitask, and work well under pressure

- Good interpersonal skills

- Teamwork and hardworking with enthusiastic attitudes

- Strong learning ability and self-motivation to acquire new knowledge

- Capability to zoom in and out on a problem

- Effective problem-solving skills under pressure

Preferred

- Proven track record in Product Management

- Experience with Banking & Financial B2B products, especially payment/ credit transfer solutions.

- Familiarity with common data analysis toolkits, such as SQL

- Knowledge of AI/Machine Learning topics

- Experience in managing KYC process or fraud risk management for customer onboarding

- An MBA degree would be a plus.

Excellent candidates

- Passionate about solving complex and large-scale/world-class problems, finding joy in crafting solutions that impact millions of lives or transform the world.

- Excellent in problem-solving, solving problems in a well-structured, data-backed, and deeply analytical manner, combined with a touch of creativity.

- Strong track records of products attest to their effectiveness in creating meaningful impacts and addressing the intended challenges.

- Extreme ownership is without a doubt, working for the love of it, leading the team to help millions of lives.