Senior Logistics Executive

Reporting to the Logistic Manager, you will be responsible for :

1. Operations Management:

• Oversee the day-to-day operations of multiple order fulfillment centers.

• Ensure efficient and seamless order processing, inventory management, and timely order fulfillment.

2. Strategic Planning:

• Develop and implement strategic plans to optimize order fulfillment processes.

• Improve operational efficiency and enhance customer satisfaction.

• Set goals, define key performance indicators (KPIs), and monitor performance metrics, especially in campaigns.

3. Inventory Management:

• Maintain accurate inventory levels across multiple fulfillment centers.

• Optimize fulfillment cost according to company objectives and key results (OKRs).

4. Quality Control:

• Ensure that all orders are accurately picked, packed, and shipped according to customer requirements and quality standards.

5. Technology and Systems:

• Evaluate, implement, and maintain order management systems and warehouse management systems (WMS).

• Explore automation and robotics solutions to improve productivity and reduce errors.

6. Customer Service and Support:

• Collaborate with customer service teams to address order-related inquiries and resolve customer issues.

• Ensure a positive customer experience throughout the order fulfillment process.

7. Continuous Improvement:

• Identify process bottlenecks, inefficiencies, and areas for improvement in order fulfillment operations.

• Analyze data, gather feedback, and implement process enhancements or automation to streamline operations and reduce costs.

8. Compliance and Safety:

• Ensure compliance with legal and regulatory requirements related to order fulfillment operations.

• Maintain safety standards, data privacy, and product labeling compliance.

• Bachelor's degree in logistics, supply chain management, business administration, or a related field.

• Proven experience in logistics operations, preferably in an e-commerce or retail environment with at least 3 years experience.

• Strong understanding of order fulfillment processes, inventory management, and supply chain principles.

• Proficient in using order management systems and warehouse management systems (WMS).

• Excellent analytical and problem-solving skills.

• Strong attention to detail and accuracy.

• Effective communication and collaboration skills.

• Ability to thrive in a fast-paced and dynamic environment.

• Knowledge of compliance requirements related to logistics and order fulfillment operations.