Senior Customer Service (Chinese & English Speaking)

Job overview:

Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.

Key responsibilities:

1. Handle order processing in accounts:

- Manage customers' inquiries in terms of order processing, order follow up, pricing integrity, on-time deliveries, orders fulfillment.

- Provide responsive order management support including order entry, or expediting and shipment information to customers

Size of customer: high complexity, ie. complex RBO, new RBO, mega factories)

2. Handle customer complaint:

- Resolve customer complaints professionally and tactfully.

- Negotiate customer product/billing complaints by authorizing returns, requesting returned product testing by internal quality or other staff, submit for approval replacement orders if needed, following up with accountant, sales…related to invoices, payment issues

3. Coordinate with other department:

- Partner with Inside Sales to assist in achieving sales goals.

- Proactively communicate supply chain issues and provide alternatives.

- Coordinate with Logistics and Operations on capacity planning and scheduling.

- Back-up team-members when workload makes this necessary

4. Following-up:

- Coordinate & follow up return, defected labels in handling process properly

- Bachelor’s degree.

- At least 04 working years related experience in: Customer Service, Supply Chain, Merchandising, Procurement, Purchasing, Order Management Sales Admin...

- Strong written, verbal skills in English AND Chinese (~HSK4 and above), bilingual is a must.

- Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.

- Excellent customer service & presentation skills.

- Willing to work OT if any.

Other Information:

- Working hours: 08:00 AM - 04:15 PM (Mondays - Fridays)

- Working location: Lot E01 Trung Tam Road, Long Hau IP, Can Giuoc, Long An, Vietnam (Shuttle buses are provided from all districts in HCMC)

- Breakfast allowance monthly

- Daily lunch & dinner are provided

- Professional MNC Working Environment

- 13th monthly salary

- Quarterly Incentive Bonus

- 15 annual leave days

- Overtime calculation according to Labor Law

- Annual Performance Review

- Healthcare Insurance