Sales Executive

► Sales:

• Sell KWE's products, including Ocean, Air, CBT, Warehousing, and VAS Services for both inbound and outbound shipments.

• Conduct regular visits to customers to check for any problems, monitor the competition, and share market information.

• Follow and maintain pipelines, respond to requests for information, and remain proactive and responsive to prospective customers.

• Stay informed on market trends, competitor activities, and carrier fluctuations by studying the market and updating the CRM system.

• Serve as the main point of contact between customers and internal teams (such as pricing, operations, and documentation) to fulfill customer needs.

• Make service contracts with customers, with final responsibility belonging to the Sales and Marketing PIC.

• Monitor AR with customers, with final responsibility belonging to the Sales and Marketing PIC.

• Create SOPs for the service based on customers' agreements and requirements.

• Input a daily shipping plan into the Daily APP for the booking and operation teams to follow.

► Customer satisfaction:

• Handle customer inquiries and complaints, consult with superiors if needed.

• Conduct regular customer satisfaction surveys.

► Others:

• Perform other tasks as assigned by the superiors.

• Regularly monitor emails and respond promptly to messages with the necessary information within 24 hours of receiving the initial inquiry.

• Report to direct superiors as requested.

► Education and experience:

• Bachelor or higher education degree in a relevant field.

• Training or certifications with demonstrated experience or expertise in the forwarding and logistics industry processes and practices.

• Experience using systems for bookings, documentation, shipping document insurance, and intranet.

• Hands-on experience in executing all aspects of operational procedures efficiently.

► Required skills and abilities:

• Good at MS Office (Word, Excel, PowerPoint).

• Intermediate English proficiency. Another language (Japanese, Chinese, Korean, ect.) is a plus

• Ability to work well under pressure and manage multiple tasks simultaneously.

• Excellent verbal and written communication skills, with an emphasis on active listening.

• High attention to detail, accuracy, and the ability to proofread and edit work.

• Customer-focused with a strong customer service orientation.

• Flexibility and adaptability to change.

• Proactive and self-starter with initiative and problem-solving skills.

► Working Conditions and Benefits:

• Working Place: TTC Building, No. 19, Duy Tan Street, Cau Giay Dist, Hanoi City

• Working time: Monday to Friday, from 8:00 AM to 5:35 PM

• Annual Leave: 12 days/year (after probation time)

• Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)

• Annual Salary Increase: once per year

• Performance Assessment: twice per year (fixed in April and October)

• Insurance: 24 hours’ Accident Insurance, 100% Social Insurance, Health Care Insurance

• Others: International working environment with many opportunities for learning and development, training courses, company trip, etc.