Product and H&S Executive

OUR COMPANY POSITION

Vivu Journeys is a destination management company on the brink of an exciting new venture into the Travel industry. Our CEO founded his first DMC (Destination Management Company) in 1994 and by 2018 the company had expanded outside of its home, Vietnam, to span 11 countries within South East Asia, carrying close to half a million passengers throughout the region that same year. We are delighted to be re-entering the DMC space and this time now operating in UK, Ireland, Portugal, Spain, Vietnam, Laos, Thailand, Cambodia with bigger plans to expand globally.

Typically, a DMC works as a middleman buying product from hotels, transport and touring companies to sell onto Tour Operators or Travel Agents at a profit. For ViVu, in addition to connecting our partners with key suppliers, we will also be creating and operating our own product and tapping into the other hospitality arms of our Parent company, TMG.

TMG is a leading travel & hospitality business within Asia offering 4 different pillars within travel; DMC, Hotels and cruises – we own 11 hotels and 7 river and sea boats with plans to expand our assets as we move into these new markets; Airlines, we own 3 seaplanes that operate in our homeland Vietnam and are about to embark on an exciting new airline project within Asia; Online – As one of Vietnam’s most successful Online travel Agents, we are industry leaders in technology, developed inhouse.

POSITION PURPOSE

• To take ownership of the company's Health & Safety processes and checks for Hotels, transport and product partners to ensure H&S compliance across all destinations.

• To take ownership of Client Feedback and Feedback reporting.

• To ensure effective management of the product lifecycle.

• To update the supplier database for efficient retrieval and referral.

• To assist with cost benchmarking for packages and tours.

• To assist with scheduling business trips and inspection trips.

• To assist and take ownership of key product areas across Vietnam.

• To assist with additional ad hoc administrative tasks.

• To facilitate product research tasks.

• To help oversee our internal system and ensure accurate imagery, copy and rates.

MAJOR TASKS

Database Management

- Uploading correct & adequate suppliers’ information to SharePoint promptly.

- Collecting and organizing supplier information under the template and contracting senior’s guidelines.

- Complete product briefs uploading to internal systems.

Product Planning & development

- Assist in collecting contracts and tariffs, benchmarking pricing and terms according to Contracting & Product Manager guidelines.

- Communicate with suppliers to gather key information, supporting the Product Manager

- Contribute to the planning and design of new and existing tours and itineraries.

- Manage the product lifecycle efficiently.

- Develop accurate client feedback reporting and product improvement suggestions.

- Support in new product pitches to win new business.

- Support existing B2B partners to ensure we provide them with the best product and client experience

- Conduct product research and competitor analysis to identify market trends and opportunities.

Health & Safety

- Support teams across all Vivu destinations with H&S requirements and demands from country needs.

- To support suppliers with the completion of H&S.

- Manage the Health & Safety email account, serving as the primary communication point with Sanderson and Phillips

- Ensure the database is always as up to date as possible and monitor any suppliers whose H&S expires.

- Conduct in-person H&S inspections as required.

- Promptly report any concerns or challenges related to H&S compliance

Efficiency & Administration

- Contact suppliers to arrange meetings and site inspections.

- Ad hoc tasks as per the Product Manager’s request and guidelines.

- Create and complete product databases.

- Contact, walk through and ensure H&S procedures are adhered to by our Hotel and Product partners. Manage time to complete tasks carefully, thoughtfully and timely

QUALIFICATION AND SKILL REQUIREMENTS

• University graduate.

• Previous experience in tourism and hospitality either through studies or previous roles is beneficial.

• Experience of travel in Vietnam.

• Excellent interpersonal skills across a variety of cultures.

• Good command of both written and spoken English. Fluency in Vietnamese.

• Must be proficient in using technology and working with software applications (Office Suite).

OTHER SKILL & ATTRIBUTES

• A self-starter can work independently and as part of a team to meet deadlines and targets.

• Able to solve problems.

• High attention to detail.

• Creative.

• Willingness to travel extensively throughout Vietnam when required.

• Able to work flexibly when required.

• Manages work well to complete tasks carefully, thoughtfully, and in a timely fashion.

• Aligns with our TMG Company core values “MỘT”.

WHAT WE OFFER

• A competitive compensation package includes salary, allowance, bonus, and paid leave.

• Complimentary two-night Hotel stay at TMG properties.

• Exclusive travel with discounted rates for TMG staff, including our cruises, hotels, seaplanes, and F&B.

• Personal Health Insurance and 24/7 Personal Accident Insurance.

• Career pathways & professional development.

• Travel domestically & overseas as required by the business.

• Opportunity to join company team building events and ‘TMG Day’.