Process Analyst

*According to Decree No.13/2023/ND-CP on protecting personal data (“PDP”), Home Credit Vietnam would apply "Personal Data Processing Agreement" with all candidates to ensure compliance with the decree.

By submitting this application to Home Credit Vietnam Finance Company Limited through LinkedIn, you agree to allow Home Credit to proceed your provided information in accordance with Personal Data Processing Agreement that you have read, fully understood and agreed to the entire content at link https://career.homecredit.vn/vn/article/id/217.

KEY RESPONSIBILITIES

Process design and analysis

- Partner with business and technical stakeholders to

- Impact assessment to identify gaps and devise mitigation plans for key projects/initiatives of the company

- Process mapping and analysis using BPMN standards incorporating operating and system flows, while considering customer journey and experience

Process documentation

- Document processes and updates, ensuring clarity and compliance with company standards

- Obtain necessary approvals for internal documents impacted by process changes

- Ensure documentation policies and standards meet compliance requirements

- Stay up to date on company’s policies and procedures

Process improvement

- Apply a structure approach to enrich domain knowledge to work with business and initiate the discussion with business and technical stakeholders to define and analyze pain points, key gaps, metrics to identify potential for enhancement

Change management

- Facilitate for the change registration process to ensure that the system runs smoothly; and requestors have necessary supports and seamless experiences.

- Participate in change implementation including UAT testing, reviewing training and communication materials, and other activities to ensure new processes are properly cascaded

- University or advanced degree preferable in Economics, Business Administration.

- 2-3 years experience with proven record in business process management, preferrable in banking or consumer finance, or risk/ops/process consultancy

- Excellent communications in both Vietnamese and English

- Demonstrated ability to practice complex problem solving, advanced negotiation, influence capability, and conflict solving

- Demonstrated skills in report writing, data visualization and data-driven mindset

- Able to independently develop and deliver presentation in front of large audience