Problem Ticket Expeditor - Nhân Viên Xử Lý Đơn Hàng

JOB SUMMARY: Provide a brief summary of the overall purpose of the role within the organization.

• When branches receive shipments from vendors, if they find any discrepancies such as damage, shortages, or overages, they will create a report called a Problem Ticket to report the shipment discrepancies.

• The Problem Tickets team handles investigating the discrepancies reported in the Problem Tickets, coordinating, and resolving them efficiently and promptly.

CORE JOB RESPONSIBILITIES: List the primary/essential job duties and responsibilities & the objectives of the role.

• Investigate the shipments’ discrepancy reported in the problem tickets, using multiple transactions on SAP system.

• Record the result on the SAP system.

• Correspond with vendors, update the shipments’ discrepancy and provide information.

• Develop relationship with the related parties such as vendors, buyers, warehouses and other internal departments in Medline to resolve problems.

• Other tasks as Supervisor’s assignment.

1. Bachelor’s degree or equivalent.

2. Experience with Zendesk and SAP system.

3. Three years’ experience in logistic, merchandiser, purchasing field at least.