Order Management Specialist

Job Objectives:

• Ensure on-time parts availability and high customer satisfaction.

• Execute IMS order handling with energy and enthusiasm.

Primary Responsibilities:

• Provide quality customer service and act as the primary interface between customers and the organization.

• Monitor customer orders, drive internal coordination, and manage delivery expectations.

• Identify innovative solutions for on-time order delivery.

• Proactively inform stakeholders about delays or critical parts.

• Handle technical and commercial queries, liaising with relevant departments as needed.

• Transfer tasks and information to the 24/7 backup team.

Secondary Responsibilities:

• Respond promptly to internal and customer requests.

• Monitor KPIs for material order activity.

• Assist in reporting and customer meetings.

• Collaborate with the IMS team to achieve shared goals.

• Support high-quality data integration into the planning process.

General:

• Comply with the company’s mission, values, and Quality Management procedures.

• Adhere to guidelines on Ethics & Compliance and embody company values.

• Identify and suggest improvements to enhance efficiency.

• Address and propose solutions for unsatisfactory situations.

• Stay updated on industry developments and company updates.

- Degree in Business, Supply Chain, Logistics, or Aerospace, or relevant experience.

- Knowledge of aviation spares supply chain management and SAP R/3.

- Strong technical, analytical, and problem-solving skills.

- Effective communication, teamwork, and customer-focused mindset.

- Flexibility for shift or weekend work when required.