Operations Intern

OUR COMPANY POSITION

TMG is a leading travel & hospitality business within Asia offering 4 different pillars within travel; DMC, Hotels and cruises – we own 11 hotels and 7 river and sea boats with plans to expand our assets as we move into these new mar-kets; Airlines, we own 3 seaplanes that operate in our homeland Vietnam and are about to embark on an exciting new airline project within Asia; Online – As one of Vietnam’s most successful Online travel Agents, we are industry leaders in technology, developed inhouse.

Vivu Journeys is a new brand of TMG which entering the DMC space and this time we are launching with Europe, start-ing with the UK and Portugal with bigger plans to expand globally.

Typically, a DMC works as a middleman buying product from hotels, transport and touring companies to sell onto Tour Operators or Travel Agents at a profit. For ViVu Journeys, in addition to connecting our partners with key suppliers, we will also be creating and operating our own product and tapping into the other hospitality arms of our Parent compa-ny, TMG.

POSITION PURPOSE

This role provides support to reservations and operations to arrange the services for the customers in Asia and Europe.

MAJOR TASKS

Operations & Reservations

- Ensure all bookings, passenger details, logistic in-formation, internal notes and supplier notes updat-ed on the system

- Work with Contracting and Operations team to get the best deal from the suppliers for the series trip and Group departure

Customer Service

- Provide timely and accurate information and excel-lent support to external customers (agents, suppli-ers, and clients) as well as internal customers

- Resolve customer service issues to customer’s satis-faction with appropriate corrective and preventive measures

- Follow up after sales to ensure customer satisfac-tion

QUALIFICATION AND SKILL REQUIREMENTS

Experience:

- Pre graduates or Fresh graduates

- Experience in sales & reservations is a plus point

Skill:

- Fluent in national local language and English

- Proficient with Microsoft Office applications

- Strong communication skills for internal & external purposes

- Good sales skill

- Good communication and writing skills

- High standards of customer service

- Able to problem solve and make decisions consulting others as required

- Able to work under pressure and juggle multiple tasks

Attributes:

- Humble - quick to point out the contributions of others, share credit, emphasize team over self and define success collectively rather than individually.

- Smart - good judgment and intuition around the subtleties of group dynamics and the impact of your words and actions