Operation & Customer Service Executive

• Send shipping request to over-sea agent.

• Follow up with oversea agent to be updated shipment progress until it’s delivery to origin port as scheduled and update consignee accordingly.

• Update POD to over-sea agent.

• Cross check debit statement from related service providers, submit payment request to Accounting and follow up payment to be made on-time, create statement and debit note to send to related oversea offices/customer.

• Obtain origin freight charges / schedules when needed.

• Ensure daily operation is performed efficiently in accordance with established SOP of each appropriate program.

• Be active to timely solve out any problem, report to superior to find out proper solution if necessary.

• Being the linking bridge for information transacted correctly between shipper/oversea agent & consignee.

• Operate in mind of providing best service with cost effectiveness and optimal performance, pleasant & helpful working attitude with all related parties.

• Update internal data system, shipping schedule, make daily/weekly report to direct manager or other related teams.

• Perform other extra job assigned by direct superiors.

• Bachelor’s Degree in Foreign Trade, Economic, Finance.

• Software: knowledge of Cargowise One is preferable.

• 1 year of experience in international Shipping with focus on sea freight operation & 3 PL industry, foreign trade.

• Excellent customer service skills and knowledge with the mentality of “We work for customers”.

• Language skills: fluent English in both writing and speaking.

• Computer skills: MS Offices, Outlook Mail.

Benefits:

• Get full Social/ Health/ Unemployment Insurance.

• Another Health Insurance from PVI.

• Yearly company team building.

• 13th salary.

• 14 annual leaves per year.

• Yearly bonus (depend on actual company P&L)