Mem Solutions Executive - Centralized Service

About Company:

Suntory is a global leader in consumer-packaged goods, renowned for producing and distributing a uniquely diverse portfolio of beverages, premium spirits, beer, wine, and wellness products throughout the world. With a history dating back to 1899, we are driven by a profound purpose: to inspire the brilliance of life, by creating rich experiences for people, in harmony with nature.

Suntory PepsiCo Vietnam Beverage (SPVB) is a strategic alliance between PepsiCo Inc. and Suntory Holdings Ltd. since 2013.

At Suntory PepsiCo VietNam Beverage, we are committed to creating a diverse, equitable, and inclusive workplace for all employees. We strive to provide equal opportunities for employment, development, and advancement regardless of race, color, religion, gender, gender identity or expression, sexual orientation and age. We are continuously working to cultivate an environment that is free from discrimination, harassment, and bias, and we welcome all individuals to apply for roles at Suntory PepsiCo.

Job Summary: Driving service performance thru analyze data & develop specified service model on scope of nationwide in order to contribute business growth.

Job Detail:

1. Service management

Develop and design scope of work of repair & maintenance with agency in order to standardize MEM Operations process nationwide including: working process of R&M, spare parts management process

Coordinate with MEM locations & Agency in order to deliver service on market

Analyze data, identify serive issues on market to drive service performance and efficiency nationwide, propose solutions to improve

Follow up enhance repair & maintenance system in order to simplifier & efficiency

Working as technical expertise & capture new technical solution in local & in oversea to improve & apply to MEM locations & Agency

Build up AOP OPEX on time in full & cascade to all locations as AOP time

2. Contract management

Working with procurement team to enhance & develop scope of repair & maintenance contract

Make a purchasing centralized plan of service items in principle contract & deploy landing for locations

Cascade repair & maintenance contract & purchasing centralized plan to all MEM locations as AOP time

Keep tracking OPEX budget phasing & finding I&O to improve efficiency budget

Evaluating existing agency & searching new agency with procurement team in market

3. Customer insight

Coordinating CD team, CS team to capture business requirement & deployment

Implement technical training for key customers (Chain stores, Key account, …) & service agency

Continuously field visit & interact with sales team to learn & update customer insight & market movement to develop efficiency service model for company.

- University graduation in engineering major

- At least 2 years experiences on service home appliances & supervisor 

- Analytical, systematically, problem solving skills 

- Possess high compliance standards, detail-oriented, good at process guideline

- Good communication/ interpersonal skills to communicate effectively

- English skill for reading / writing at daily work

- Good office skills