IT Workforce 360 Administrator (6-Month)

• First level of IT support for any ISIT problems for Dong Nai factory and Long Binh DC

• Troubleshooting and solving problems then updating ticket in ServiceNow

• Perform build IT devices (Laptop, desktop, tablet, RF, printer, network devices,…)

• Manage IT inventory accuracy 100% for factory and DC (Server, PC, Printer, Mobile devices,…)

• Join IT Workforce 360 NCE activities (e.g. DOR, WOR, Go See Think Do, Standard Routine)

• Perform any tasks assign by IT Platforms and Workforce 360 Manager

• At least bachelor’s degree in computer related field with 3-year experience.

• MCSA and CCNA certifications are preferred

• Good command in English both speaking and writing.

• Understand basic concept of ITIL especially IT Infrastructure management system process

- Good knowledge of Hardware and Software

- Basic knowledge of Windows Server 2016/2022

- Good Microsoft Windows 10/11, Microsoft Office 2016/2019 (including Visio, Project, OneNote)

- Good Microsoft Office 365 (SharePoint, OneDrive, PowerApps…)

- Printer troubleshooting

- Network, wireless troubleshooting

- IP Phone

- Other emerging technology i.e. Mobility, Wi-fi, FM200, Central UPS, etc.

• Good IT problem analysis skills.

• Proven customer-oriented mindset and teamwork spirit with good communication, time management and presentation skills.

• Understanding on FMCG industry is preferred