IT Business Systems Analyst (IT BSA) - Fluent English - Crm/erp

Summary:

MiTek is seeking a highly skilled and motivated Business Systems Analyst to join our IT organization. The candidate will closely work with services team to support and enhance both global and local digital applications.

This role requires a strong understanding of business processes, excellent problem-solving abilities, and the capability to translate business requirements into technical solutions. Examples of applications that the candidate would engage on include but not limited to SAP ERP, Salesforce CRM, Teamwork , Microsoft ADO, Reporting etc.

Key Responsibilities:

• Collaborate with Stakeholders: Work closely with the services organization and functional business units to understand their needs and translate them into technical requirements.

• Digital Application Support: Provide support for various digital applications used by the services organization, ensuring they meet the business needs and are optimized for performance.

• Requirement Gathering: Conduct detailed requirements analysis, document processes, and perform user acceptance testing.

• Solution Design and Enhancement: Design and propose enhancements to existing systems, ensuring alignment with business goals and improving operational efficiency.

• Training and Documentation: Develop training materials and provide training to users on new systems and enhancements. Create and maintain comprehensive documentation.

• Technical Liaison: Act as a bridge between the technical teams (IT/development) and the services organization to ensure clear communication and effective delivery of solutions.

• Continuous Improvement: Identify opportunities for process improvements, recommend innovative solutions, and implement best practices.

Benefits:

• Competitive NET salary

• Full participation in social insurance and personal income tax

• 24/7 accident insurance from the first working day

• 5 working days/week

• Comprehensive health care insurance package for employees (PVI Insurance, annual general health check-ups)

• 13th-month salary, performance bonuses

• Annual salary reviews

• Free lunch and parking

• Professional knowledge training programs

• Free English training for new employees

• Annual company trips

• Sports clubs (football, tennis, badminton, swimming, gym, yoga, etc.)

Qualifications:

• Education: Bachelor’s degree in Business Administration, Information Technology, Computer Science, or related field.

• Experience: Minimum of 3-5 years of experience as a Business Systems Analyst or in a similar role, preferably within a services organization.

• English requirements: Excellent fluency in English & Vietnamese is very important (both written and verbal).

• Technical Skills: Proficient in using digital applications and tools such as CRM systems, ERP systems, and other business applications. Familiarity with data analysis tools and techniques.

• Analytical Skills: Strong analytical and problem-solving skills with the ability to interpret complex business needs and translate them into technical requirements.

• Communication: Excellent verbal and written communication skills. Ability to present technical information to non-technical stakeholders clearly..

• Team Player: Ability to work effectively both independently and as part of a team.

• Adaptability: Ability to adapt to changing business needs and work in a fast-paced environment.

• Hours: Would like person to have 2-3 hour overlap with US timezone.

Preferred Qualifications:

• Certifications: Relevant certifications such as CBAP (Certified Business Analysis Professional) or similar.

• Experience: Previous experience working in the services industry or with service delivery teams.

• Technical Proficiency: Experience configuring / implementing enterprise applications such as ERP, CRM or IT Services Solutions