[ HO ] Acquiring Clearing & Settlement (Payment Business)

1. PROJECT

• Develop and follow up project plans, timelines and budgets.

• Coordinate with internal teams (IT, Finance, Accounting, Legal, Risk, Compliance…) and external

partners (merchants, payment processors, Card Brands) to ensure smooth integration and project

milestones.

• Setup of accounting, clearing, settlement and dispute, fraud management systems for the payment acquiring business.

• Define accounting workflows for payment acquiring, ensuring accurate financial reporting and

reconciliation.

• Establish and manage clearing and settlement processes between the acquiring platform, merchants and financial institutions.

• Implement automated solutions for timely settlement, ensuring funds are allocated correctly and

in compliance with industry standards.

• Identify risks associated with accounting, clearing, settlement, and disputes, and implement mitigation strategies.

• Training internal teams and partners on new business processes

2. BAU

• Handle daily operations activities such as reconciliation, clearing and settlement, processing

transactions to card scheme (VISA/Mastercard/Napas).

• Handle dispute/chargeback/fraud and customer complaints cases with merchants and issuers.

• Daily monitor transactions, merchant operation for suspicious activity to detect fraud, manage dispute rate to ensure the compliance with SBV, Card scheme, Bank regulations

• Handle the onboarding merchant and support of merchant accounts.

• Set up relevant reports regarding acquiring business (internal & external reports).

• Coordinate with other departments/ Branch/ T.O for handling inquiries related to acquiring business operation activities.

3. OTHERS:

• Prepare and modify/enhance business procedures/process, operation tasks related to

acquiring business activities where appropriate

• Implement tools and processes to manage disputes efficiently, minimizing operational costs and

improving resolution times.

• Coordinate with IT team and partner/vendors to build requirements for acquiring system if required

• Other tasks as assigned by line manager/director.

• Bachelor’s degree in Business Administration, Banking, Finance or related fields

• At least 2 years of experience in Operations with knowledge of Acquiring Business, card payment systems and technologies, compliance regulations and risk management practices in payment processing.

• Ability to manage project and meet deadlines.

• Proficient in MS Office

• Effective communication in both verbal and written

• Strong teamwork

• Good English communication especially writing