[HCMC] Intern, Customer Service/Tenant Experience

• Receive & handle Tenant’s complaints/requests/feedbacks;

• Manage Tenant Experience’s hotline and email;

• Directly meet and survey on Tenants’ needs & requirements to ensure Tenant’s satisfaction;

• Prepare Building’s advisory/guidelines, activities, engagement events for Tenants’ information.

• Manage Building’s access cards;

• Prepare paperworks, payments, service agreements;

• Prepare reports (daily/weekly/monthly) to Management;

• Support Building Management Department in daily Building site checks to ensure cleanliness and detect defects (if any);

• Organize, implement events/wellbeing class for Tenants (survey, campaigns, activities);

• Collaborate with other local businesses and organizations to offer Tenants’ exclusive opportunities and benefits;

• Any other duties as assigned by Management from time to time.

• Graduated from Hospitality & Tourism Management, Foreign Languages, Business Administration or a related field;

• 1-2 years of working experience in Customer Service;

• Proficiency in Microsoft Office;

• Excellent communication and presentation skills;

• Excellent organizational skills;

• Professional attitude and appearance;

• Ability to be resourceful and proactive when issues arise;

• Ability to multi-task, prioritize, and manage time effectively;

• Customer orientation and ability to adapt/respond to different types of characters;

• Proven work experience as a Receptionist, Front Desk Representative, or similar role.