Global Service Desk (Senior/lead)

- Receive requests from world-wide customers via email, website, phone call.

- Support to resolve customer’s problems encountered when using the company's system.

- Most of customers come from US, Korea, Japan, Singapore, India, China, Turkey, etc.

- Strategize and monitor daily activities of customer service operation.

- Identify issues on data and statistics.

- Communicate with other departments and management to resolve problems and expedite work.

- Perform additional duties where needed.

* Working time:

- Work 5 days/week; including weekends, holidays, Tet holiday.

- Work in 3 shifts in rotation following company’s arrangement

o Shift 1: 6 AM – 2 PM

o Shift 2: 2 PM – 10 PM

o Shift 3: 10 PM – 6 AM

- Ability to analyze, logical thinking.

- Good English; ability to write, read well.

- Can use office software (Word, Excel, Outlook).

* Priority:

- Preferred candidates should have at least 1 year of experiences in management field.

- Knowledge and experience of best practice in customer service and/or IT service management.

- Shipping/Forwarder background.

- Have a general understanding of logistics/shipping industry.

- Have a good spirit of learning, attitude and responsibility.

- Ability to work long term.

- Knowledge of SQL and Database is advantage.

- Possess strong computer proficiency and reporting skills.

BENEFITS

- Well-trained and dedicated to being able to catch the pace smoothly.

- Attracted salary based on the ability of the candidate and the general salary framework set by the company.

- Salary review every 6 months based on the work performance.

- 13th-month salary and bonus for holidays.

- Team building once a month.

- Company trip once a year.

- PVI healthcare insurance.

- Full social benefits in accordance with the company and the law of Vietnam.

- Professional environment and clear procedures.

- Great opportunity to improve English.

- Opportunity to learn Logistics and professional management system of project development process.