Full-Time Center Manager / Quản Lý Trung Tâm

Responsibilities:

- Manage all aspects of the center's day-to-day operations to ensure smooth delivery of services.

- Monitor and optimize schedules for classes, teachers, and administrative staff.

- Recruit, train, and conduct performance evaluation for staff, including teachers, academic coordinators, and administrative staff.

- Ensure high levels of customer satisfaction by addressing student and parent feedback promptly and professionally.

- Develop and maintain positive relationships with students, parents, and other stakeholders.

- Organize events, workshops, or activities to enhance the student experience and promote the center.

- Achieve enrollment and revenue targets by working closely with the sales and marketing teams.

- Monitor key performance indicators (KPIs) such as student retention, attendance, and financial performance.

- Collaborate with the academic team to maintain and improve teaching standards.

- Regularly review student progress reports and implement interventions for improvement.

- Other tasks assigned by Vision Mentors

Location and Schedule:

Work schedule during school terms: 1-9:30pm Monday through Friday, 9am-4pm every other Saturday.

Work schedule during school breaks: 8:30 am - 6pm, Monday to Friday.

Location: Shophouse A26, Sunshine City, Nam Thang Long Urban Area (Phase 2), Dong Ngac Ward, Bac Tu Liem District, Hanoi.

- Language requirement: good command of English (equivalent of IELTS 7.0 or higher) and/or Korean (equivalent of Topik 4 or higher).

- Bachelor's degree from an accredited university (preferably in Business Administration, Education, or a related field).

- 3+ years in a managerial role, preferably in the education or service industry.

- Experience working in a language center or educational institution is highly desirable.

- Ability to work effectively in a dynamic, fast-paced environment.

- Communication skills, including writing and interpersonal conversation.

- Organization, planning, and problem-solving skills.

- Collaboration and teamwork abilities.

- Compassionate, positive, and encouraging attitude.

- Proficiency in MS Office and Google Workspace; knowledge of designing software is an asset.

- Have a personal laptop.

Job Benefits:

- Competitive salary based on experience and qualifications, ranging from 25 to 30 million per month.

- Cross-cultural, dynamic, and fun working environment to learn, do, and grow.

- Opportunity to practice English/Korean, and join classes for skills training.

- Performance bonuses are awarded twice a year.

- 12 days of annual leave, several days of sick leave, and paid holiday according to the Vietnamese labor code.

- Tuition remission policy for employee's family members

- Clear path for professional growth and advancement.

- Performance review and raise every year.