Ecommerce Operation and Administration Executive (D2C)

D2C Operations & Admin Executive is a pivotal role in managing Panasonic's direct-to-consumer (D2C) online channel. You will be responsible for order processing, overseeing product listings, inventory management, customer service and any administrative duties required to ensure the smooth operation of the platform.

The ideal candidate will have a strong understanding of eCommerce platforms, excellent organizational skills, and a passion for delivering an exceptional customer experience.

1. D2C E-commerce Orders Operation:

- Process customer orders in a timely manner and coordinate with sales and logistics for order fulfillment.

- Handle customer inquiries via chat / phone / email and work with other departments resolve issues related to orders, shipping, and product information.

2. D2C Platform management:

- Ensure product visibility, consistency, and accuracy by validating content, pricing, and categorization.

- Product content modification, landing page and campaign creation, product page creation.

- Investigate to troubleshoot technical issues and collaborate with technical teams to find solutions.

- Analyze sales data and customer feedback to identify trends and opportunities for improvement. Make reports.

- Collaborate with cross-functional teams implement new initiatives and improve processes.

3. Admin roles and other responsibilities:

- Receive, review, and process paperwork, payment and documentation as required accurately and efficiently.

- Collaborate and support other team members to ensure timely completion of paperwork and administrative tasks.

- Perform other administrative duties as assigned.

- Experience in e-commerce operation of common platforms (Lazada, Shopee,..) or Brand.com (D2C). Understanding of digital marketing platforms and online customer behavior.

- Experience in operating and managing D2C e-commerce systems (ie. Magento) and ERP systems (ie. SAP).

- Data analytical mindset and high proficiency in Excel. Experience in more advanced tools such as Power Query or Power BI is a plus.

- Effective communication and collaboration skills.

- Detail oriented, results-driven, and customer-centric mindset with a focus on achieving targets and ROI.

- Have a “start-up” attitude and mindset.

- Ability to handle pressure, multitask on projects, and adapt to a result-oriented working culture.