Customer Service Staff
Job description
- Handle export/import documentation tasks, including issuing HBL or HAWB, A/N, D/O, e-manifest, and debit notes to customers.
- Enter shipment information into the company systems.
- Track shipping status and maintain good relationships with carriers, warehouses, trucks, and other related departments.
- Address and resolve customer disputes or complaints with great care.
- Understanding US shipment processes (AMS, FMC, ISF filing) is preferred.
- Ensure compliance with all internal and regulatory requirements and customer standard operating procedures.
- Execute tasks assigned by the region manager, report results regularly, and maintain good cooperation with overseas agents and customers.
- Familiarize yourself with the pricing of the responsible region, analyze the current status and development of the routes, and update internal quotations accordingly.
- Assist management with any special tasks assigned.
Job requirements
- College degree or above, with a preference for majors in logistics or international trade.
- Proficiency in written and spoken English.
- 2-3 years of experience in the freight forwarding industry, with a preference for the America lane.
- Knowledge of handling air/sea shipments.
- Strong communication skills and a team-oriented spirit.
Benefit:
- 13rd salary
- Gas / telephone allowance
- Company trip
- Annual Health check
- Full salary insurance
- Review salary: 1 time / yea
Working time:
- Mon – Fri : 8h ~ 17h
- Sat: 8h30 ~ 12h00
What We Can Offer
Bonus
Review salary: 1 time / year
Healthcare Plan
Full salary insurance
Travel Opportunities
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Job Information
27/09/2024
Experienced (non-manager)
Customer Service > Customer Service
Import-Export Documents, Price Analysis, Regulatory Compliance, Shipment Tracking, Air/Sea Shipments Handling
Logistics/Forwarding
English
2
Not shown
Job Locations
Binh Thanh
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