Customer Service Engineer (English)
Job description
• Review issues and contact global customers to understand problems via audio call/email. Ensures customers stay informed as to the status/solution of their issue.
• Log analysis and other proprietary tools analyze problems and develop solutions for customer needs.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement.
AVAILABLE TO WORK ROTATION SHIFT ON-SITE ( 6AM - 3PM and 1PM - 10PM)
Job requirements
• At least 3 years of working experience in Global customer-facing roles (BPO/Call Center)
• Strong proficiency in English (equivalent to IELTS 6.5 or TOEIC 800 or higher)
• A genuine passion for IT and a desire to grow within the industry.
• A customer-focused mindset with the ability to provide exceptional service
• Having leadership experience is an advantage
Benefits:
• Competitive salary based on experience.
• Salary at 100% during the probationary period.
• Training will be offered in 1st month.
• 90% contribution of the gross salary to social insurance.
• 12 days of annual leave, and 8 days of sick leave.
• Full working equipment will be provided
• Annual Health Checkup.
What We Can Offer
Healthcare Plan
Paid Leave
Training
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Job Information
08/10/2024
Experienced (non-manager)
Customer Service > Customer Service - Call Center
BPO, Chăm Sóc Khách Hàng, Customer Service Experience, Customer Support, English proficiency
IT Software/SaaS
English
3
Vietnamese
Job Locations
12th Floor, Opal Tower 92 Nguyen Huu Canh, Ward 22, Binh Thanh District, HCMC
12th Floor, Opal Tower 92 Nguyen Huu Canh Street, Ward 22, Binh Thanh District, Ho Chi Minh city, Vietnam
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