Customer Service Advisor (Penang, Malaysia)
Job description
Responsibilities
- Answer customer inquiries over the phone, chat, and/or email
- Log customer interactions in our system for proper documentation
- Follow-up with customers as appropriate
- Review customer’s account to identify and offer products that will benefit the customers (Sales Representative)
- Participate in team meetings and strategize on team performance improvement
- Participate in one-on-one coaching sessions with direct manager to strategize on individual performance improvement
Job requirements
Qualifications:
- Bachelor’s degree or Diploma in any discipline
- Fluency in written and spoken English and Vietnamese
- Experienced or interest in a BPO, Customer Service, and/or Sales
- Willing to relocate to Penang, Malaysia
- Willing to work rotational shift
Benefits:
1. Medical and Insurance Coverage
2. Medical Leave
3. Career Progression
4. World Class Training provided (Soft skill, system, SOP and product knowledge)
Shift : 5 working days (Rotational Shift)
What We Can Offer
Bonus
Healthcare Plan
Travel Opportunities
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Job Information
03/10/2024
Experienced (non-manager)
Customer Service > Customer Service - Call Center
Customer Service, Customer Support, Chăm Sóc Khách Hàng, Admin, Sale
IT Software/SaaS
English
1
Vietnamese
Job Locations
Penang, Malaysia
Teleperformance Malaysia Sdn Bhd, One Precinct 19-1-10 Lengkok Mayang Pasir , 11950 Bayan Baru, Penang, Malaysia
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