Customer Relation

About us

A subsidiary of the FPT Group, FPT Software is known as a leading global information technology service provider headquartered in Vietnam. With over 30,000 employees working in 83 offices across 30 countries on five continents, FPT Software consistently delivers the best solutions to more than 1000 clients, including 100 Fortune 500 companies. Placing human resources as the cornerstone of its achievements, employee experience is our top priority in continually creating an innovative, open, and enjoyable work environment for every member.

In 2023, FPT Software officially made its mark on the global billion-dollar company list. This is evidence of the talent and efforts of multiple generations of employees at FPT Software.

Why not explore your potential and embark on a brilliant journey with us?

Responsibilities

• Identify customer insights to enhance communication through various touchpoints, including direct customer interactions, sales channels, customer service teams, and other relevant avenues.

• Improve and diversify internal services to cater to the unique needs of VIP customers nationwide.

• Develop and manage a comprehensive guest-welcome schedule, overseeing all aspects of the customer’s visit.

• Maintain a proactive approach to promptly address and resolve any issues that may arise during customer visits, ensuring a smooth and enjoyable experience.

• Take a hands-on approach to organizing agendas, including airport pick-up, hotel bookings, travel arrangements (local tours or trips within Vietnam), dining arrangements, parties, and other related activities.

• Collaborate closely with other functions within the company to facilitate seamless communication and successful execution of business trips.

• Prepare necessary documentation and mandatory paperwork to align with internal processes and compliance requirements.

• Ensure the adherence to trip budgets and maintain accurate records of invoices and related paperwork for timely reimbursement.

• Report customer feedback to managers, highlighting areas for improvement and potential opportunities to enhance the customer experience.

• Assist with internal administrative tasks related to overseas branches, fostering effective communication and collaboration.

• Undertake ad-hoc tasks as assigned by the line manager, contributing to the overall success of the Customer Care department.

• Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or a related field.

• Proven experience in customer service, customer care, or an airline is a competitive advantage.

• Excellent communication skills, both written and verbal, with a strong ability to build rapport and establish positive relationships with customers and internal stakeholders.

• Detail-oriented with exceptional organizational and time management abilities.

• Strong problem-solving skills, able to identify issues and provide timely resolutions.

• Proficient in using relevant software applications and tools, including Microsoft Office Suite.

• Ability to work effectively in a team environment and collaborate across departments.

• Flexibility and adaptability to handle multiple tasks and changing priorities.

• Strong sense of professionalism and commitment to delivering outstanding customer service.

• Fluency in English and/or Japanese.

Benefits

Successful candidates will be part of a friendly, motivated and committed talent teams in FPT Software HCM (FSOFT) with various benefits and attractive offers:

• Attractive offer, plus annual compensation and performance bonus.

• “FPT care” health insurance provided by Petrolimex (PJICO) and is exclusive for FPT employees.

• Support for learning and certificate examination.

• Company shuttle buses provide convenient way of transportation for all employees.

• Salary review 1 time/year or on excellent performance

• International, dynamic, friendly working environment

• Annual leave, working conditions follow Vietnam labor laws.

• Annual Summer Vacation: follows company’s policy and starts from May every year

• Other allowances: transportation allowance, lunch allowance, working on-site allowance, etc.

• FTown Campus provide many facilities for FPT employees such as football ground, basketball & volleyball, gym & yoga centre, restaurant, cafeteria, etc.