Contact Center Agent
Job description
• Answer customer enquiries regarding KBank Vietnam’s products&services such as savings accounts, loan applications, internet banking and mobile banking.
• Be a representative to assist, manage, and resolve customer problems and concerns.
• Identify and escalate customer issues to the appropriate bank department, as well as executing banking transactions and cross-selling products or special promotions.
• Research required information using available resources and route calls to appropriate resources.
• Inform clients by explaining procedures, answering questions, and providing product and service information.
• Upsell products and services.
• Document all call information according to standard operating procedures.
• Maintain communication equipment by reporting problems.
• Complete other duties as assigned.
Job requirements
• At least bachelor’s degree or equivalent.
• Good command in English.
• Proficient in relevant computer applications.
• 1-3 years of experience in a call center environment.
• Knowledge of customer service practices and principles.
• Excellent data entry and typing skills.
• Have experience in Digital lending is a plus
• Good problem solving and communication skills.
• Ability to handle stressful situation appropriately.
Additional Information
• Working 6 days/week, able to work for night shifts or holiday (according to assignment from superior)
• CV in English
• Interview 100% English
• Sign contract with outsourcing vendor
What We Can Offer
Training
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Job Information
20/09/2024
Experienced (non-manager)
Customer Service > Customer Service - Call Center
Customer Service, Communication, Problem Solving, English, data entry
Banking
Any
1
Not shown
Job Locations
Ho Chi Minh, Ho Chi Minh City, Vietnam
Sunwah Tower, 115 Nguyen Hue, Ben Nghe, District 1, HCMC
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