Client Service Associate (Evening Shift)

WHO WE ARE

Arches is Asia's fastest-growing expert knowledge-sharing platform, providing specialized insights to businesses investing in the Asian market. With a team fluent in the languages ​​of the Asia-Pacific region and unmatched recruitment capabilities, we source experts from any industry or niche to support our clients' needs.

With 250+ partners, a network of over 120,000 experts, and 10,000+ interviews conducted, we're expanding globally in 2024—doubling our team to extend our reach and impact!

Learn more about us: https://www.linkedin.com/company/arches-expert-network-service/

INDUSTRY OVERVIEW

The Expert Network Services (ENS) industry connects our clients (consulting and investment firms) with specialized insights from top experts. With a strong focus on the Asia-Pacific region, our team is fluent in the languages ​​​​across the area and has unmatched recruitment capabilities to find experts from any industry or niche.

ROLE OVERVIEW

As a Client Service Associate (Expert Matching Team), you'll play a crucial role in recruiting the right experts to consult on our clients' projects. This role requires strong communication and problem-solving skills, along with the ability to identify suitable expert candidates and employ creative sourcing strategies.

RESPONSIBILITIES

Project Understanding and Ideal Expert Profile Identification

• Gain a thorough understanding of client project needs based on main topics and client characteristics.

• Identify the best-fit expert profile based on key project requirements, including industry focus, target companies, relevant departments, seniority level, and specific expertise.

Recruiting Expert Candidates (Main Focus)

• Source ideal expert profiles across multiple platforms (LinkedIn, local recruitment platforms, internal databases, professional networks).

• Reach out to experts through phone, email, LinkedIn, and other channels to invite them to consult for clients on specific topics.

• Screen and vet expert candidates to assess their expertise and experience before connecting them with our clients.

• Manage scheduling for client-expert interviews and build relationships with experts for future collaborations.

REQUIREMENTS

Background

• Undergraduate degree

• 1-3 years of professional experience in sales, recruitment, client service, or related fields

• Fluency in English (both verbal and written) – Able to communicate confidently with a diverse network of experts across APAC

• Additional language skills are a plus!

Competencies

• Adaptability in a fast-paced environment.

• Goal-oriented and KPI-driven – Committed to achieving targets, with a proactive approach to growth and success.

• Results-focused – Consistently track, measure, and improve to meet and exceed goals.

• Problem-solving mindset – Skilled at identifying and addressing gaps between goals and outcomes.

• Collaborative approach – Open to seeking support and working with the team to achieve the best results.

Working Location

• During probation: Based in Ho Chi Minh City, Vietnam for the first 3 months with relocation support covering visa, flights, and accommodations.

• After probation: Hybrid work arrangement between Vietnam and your home country.

Working Hours

• 5:00 PM - 2:00 AM (Indochina Time, GMT+7)

You will work five days a week, from Monday to Friday.

BENEFITS

Compensation & Benefits

• Competitive base salary with performance reviews every 6 months

• Monthly performance-based incentive up to $900

• Annual Bonus – 1-month gross salary

• Paid Leave – 12 days of annual leave, plus additional paid leave for significant life events and 8 days of sick leave

• Private Medical Insurance – Includes dental coverage

• Self-learning Budget – Up to $1000 per year

Career Growth

• Rapid Career Advancement – ​​Tackle challenging problems for top startups and gain skills for the global stage, with opportunities for swift promotions.

• Build a High-Caliber Network – Collaborate with and learn from top industry leaders and decision-makers, expanding valuable connections for career growth.

Engagement

• Enjoy a vibrant work environment with team activities, quarterly dinners, company trips, social gatherings, and office snacks and drinks. Support for employee well-being also includes sports clubs (badminton, golf, football, etc.).

• Flexible Work Arrangements: Hybrid and fully remote options

Arches is more than a company—it's a movement to democratize expertise. We're building a future where knowledge is accessible to all, and you can be a driving force in this transformation. Join our team of passionate professionals, backed by visionary investors, and make your mark on the global stage!