Centre Manager, Danang

RMIT University Commitment

RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold to the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.

Why RMIT University Vietnam?

RMIT Vietnam is committed to excellence, innovation, and social responsibility. We welcome applications from qualified and passionate individuals who share our values and vision. RMIT University has a global reputation and ranks 123rd globally and 10th in Australia in QS World University Rankings 2024. To learn more about our rankings, please check out our latest facts and figures here Reputation and rankings - RMIT University

Rewards and Benefits:

- Competitive salary package and allowances

- 20 paid annual leave, carer leave and public holidays (Christmas and Tet Holidays)

- Private health insurance and wellness programs

- Professional development and career advancement

- Relocation and visa support

- Access to state-of-the-art facilities and resources

- A vibrant and diverse campus life and more!

RMIT Vietnam has been honoured with the respectable HR Asia Award as Top Employer to Work for in Asia. To find out more about RMIT Vietnam and our current vacancies, please visit our website: https://www.rmit.edu.vn/about-us/work-at-rmit

Position Summary

In the Danang location, the Centre Manager will focus on the operational success and expansion of the centre in central Vietnam. You will oversee day-to-day operations to ensure efficiency and stability in systems and procedures, including workforce planning, timetabling, and adapting strategies to fit the specific needs of the region. The role involves identifying and capitalising on growth opportunities within Danang and central Vietnam, fostering relationships with local schools, universities, businesses, and regional government bodies. You will work closely with the School Manager and heads of programs to ensure the smooth delivery of high-quality educational services and contribute to academic initiatives that align with the centre's strategic vision. As a strategic thinker with strong leadership skills, you will play a key role in driving operational excellence and advancing the centre’s profile in the rapidly growing educational market in Danang.

Reporting Line

Reports to: Director, School of English & University Pathways (SEUP)

Direct reports: Staff include professional and academic staff

Key Accountabilities

Leadership and Workforce Management

- Oversee recruitment, development, and performance management to ensure an effective and engaged workforce across academic, administrative, and student recruitment teams.

- Foster a positive workplace culture through strategic workforce planning and operational management.

Operations and Facilities Management

- Collaborate with the School Manager to ensure efficient day-to-day operations and workforce allocation.

- Manage campus operations, including maintenance, security, incident management, and local university representation.

- Liaise with School Manager to manage budgeted center spending ensuring financial sustainability and exploring new revenue opportunities.

Corporate Services and External Relations

- Represent SEUP and RMIT University in dealings with the Vietnamese government, local authorities, and corporate partners, in collaboration with relevant RMIT Vietnam staff.

- Establish and maintain strategic partnerships with businesses and organisations, ensuring successful product development and delivery through cross-functional collaboration.

- Serve as the primary contact for prospective clients and partners along with building strong relationships with other educational institutions.

Academic Delivery and Quality Assurance

- Work with Coordinators, Academic English Managers, and Heads of Program to ensure quality and consistency in learning and teaching activities across campuses.

- Ensure compliance with university policies and external regulatory requirements, including NEAS and TEQSA standards.

- Facilitate student-facing activities, such as support services and placement testing.

Student Recruitment and Support

- Enhance the student experience through excellence in engagement, services, and support.

- Oversee staff to ensure high-quality customer service, addressing challenges in collaboration with SEUP and RMIT Vietnam managers.

- Coordinate with RMIT Student Recruitment & Marketing for effective marketing events and activities.

Strategic Objectives

- Contribute to school-wide objectives and projects as directed by executive and management teams.

- Set and implement campus goals, adapting to market trends to meet student and organisational needs.

- Perform additional academic and administrative duties as required.

Key Selection Criteria:

- 3 years of experience in operational management, preferably within an educational or similar setting

- Relevant Bachelor's degree

- Proven track record in business development and building successful partnerships.

- Excellent communication and interpersonal skills, with the ability to engage effectively with a diverse range of stakeholders

- Strong organisational and problem-solving skills, with the ability to manage multiple priorities effectively.

- Financial acumen and experience in budget management.

- Experience working across multiple locations and geographic areas, with the ability to manage and coordinate activities in diverse settings.

- Appointment to this position is subject to passing a mandatory check i.e. Working with Children.

- Ability to display appropriate behaviours in line with the position and RMIT Values.

English Proficiency

English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS (General) score of at least 6.5 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines).

For any role, English Language Proficiency may also be proven by showing successful completion of secondary education to a level qualifying to enter university study while being instructed through the medium of English, as per the RMIT University recognised qualification list.

Work Permit

All foreign employees must adhere to the requirements for obtaining a valid visa and work permit in Vietnam. These requirements are mandated by the Government and may be over and above the mandatory requirements and key selection criteria. Work permit requirements are subject to change.

RMIT Vietnam accepts zero tolerance to non-adherence of the immigration laws of Vietnam.

How To Apply

Please submit your CV, covering letter, and qualifications by clicking on the ‘Apply’.

Applications Close:

2 February 2025 11:59 pm