Business Intelligence Analyst

Responsible for supporting TrueCommerce’s various functions and regional teams with transforming data into insights that help drive business outcomes and decisions. This role will own and drive end to end data analytics and data visualization projects, including creation of reports and dashboards. This role is expected to be highly collaborative, interacting with business stakeholders to gather business needs, translate needs to technical requirements, and deliver meaningful insights.

As a BI Analyst, you will:

KRA 1: Data Analysis & Visualization 40%

• Analyze large datasets to support identification of trends, patterns and other insights for our

operations and commercial business partners

• Create dashboards and other visualizations to present complex data in a clear and

compelling manner (PowerBi)

KRA 2: Dashboard Maintenance and Troubleshooting 20%

• Regularly maintain and troubleshoot existing dashboards to ensure data accuracy,

functionality, and user accessibility

• Partner with business stakeholders to identify possible enhancements to existing reports or

dashboards Consult stakeholders on dashboard needs

KRA 3: Internal Research and Documentation 20%

• Take initiative and conduct research to identify ways to execute dashboarding projects, or

support other strategic initiatives

• Develop training material and overview guides for dashboard usage

• Maintain comprehensive documentation of processes, methodologies, and findings to

ensure consistency and knowledge sharing across the organization.

KRA 4: Stakeholder Communications 20%

• Work closely with COE team, business leaders and other stakeholders to gather

requirements and ensure that data analytics initiatives align with organizational goals

• Communicate with internal customers to ensure there are clear expectations of timing and

quality

• Experience in, data analysis, or a related field, preferably in the technology sector

• Proficiency in BI tools (e.g., Tableau, Power BI, QlikView) and Excel

• Spreadsheet design and analysis

• Visual analysis story-telling / reporting

• Familiarity with business enterprise systems (e.g., ERPs, CRMs), NetSuite is a plus

• Analytical mindset capable of identifying trends and gaps

• Highly organized and process-oriented mindset

• Articulate English skills (written and verbal)

• Strong technical troubleshooting skills

• High sense of urgency while maintaining a high standard output