Business Analyst

Responsibilities:

• Provide analytical support and insights to the Chief of Staff by conducting market research and financial analysis related to eCommerce trends and business performance.

• Assist in the development and execution of business strategies and initiatives, ensuring alignment with company goals and objectives.

• Coordinate with cross-functional teams to gather information, facilitate communication, and track project milestones.

• Prepare and present reports, data visualizations, and presentations that clearly communicate findings and recommendations to the Chief of Staff and executive leadership.

• Manage special projects to enhance operational efficiency and drive business outcomes.

• Monitor industry trends and competitor activities to inform strategic decision-making.

• Support the Chief of Staff in managing schedules, prioritizing tasks, and ensuring timely completion of deliverables.

• Maintain confidentiality and exercise discretion when handling sensitive information.

Requirements:

1. Education background requirements:

Bachelor’s degree in Economics, Business Administration, or a related field

2. Experience/Industry requirements:

• Minimum of 3 years of experience in a business support or analytical role, preferably within the eCommerce industry.

• Strong understanding of economic principles, market analysis, and financial performance metrics.

• Excellent analytical and problem-solving skills, with the ability to interpret complex data and convey actionable insights.

• Strong verbal and written communication skills; ability to present information clearly and persuasively.

• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and experience with data analysis tools.

• Detail-oriented with exceptional organizational skills and the ability to manage multiple projects simultaneously.

Preferred Qualifications:

• Previous experience in a role focused on business strategy or market analysis within eCommerce or related sectors.

• Familiarity with project management tools (e.g., Asana, Trello) is a plus.

• Understanding of digital marketing, customer experience, and eCommerce technology trends.

Personal Attributes:

• Self-motivated, results-oriented, and capable of working independently as well as collaboratively within a team.

• Strong interpersonal skills, with the ability to build relationships and rapport with colleagues and stakeholders.

• A proactive approach to identifying opportunities for improvement and driving initiatives to enhance business performance.

3. Competency requirements:

• Analysis & Problem Solving: Identifies and analyses a range of problems by isolating key issues, evaluating relevant data and reaching logical conclusions.

• Client Centric: Building strong customer relationships and delivering customer-centric solutions.

• Communication: Communicates confidently and professionally, respecting the audience, engendering confidence and trust from external stakeholders and from individuals, teams, departments and the company.

• Accountability & Ownership: Plans and balances a range of tasks, assignments, projects and resources. Is able to cope with conflicting demands without undue disruption in order to get things done.