Billing & Collections Analyst, Customer Support Center
Mô tả công việc
On the job you will:
Manage large amounts of outbound calls in a timely manner
Complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’ positive reputation
Follow communication ‘scripts’ when handling different topics
Handle customer enquiries both over the phone and by email. Follow up customer calls when necessary
Identify customer’ needs, clarify information, research every issue and provide solutions and/or alternatives; escalate when necessary
Review customer policy, providing update and information about premium, loans, and other policy items
Achieve performance goals like call duration and customer satisfaction
Efficiently use software systems during customer interactions
Complete call logs and keep records of all conversations in company call center database
Document all information according to standard operating procedures and produce call reports
Maintain customer data privacy in line with company regulations
Attending training sessions to continuously improve knowledge and performance
Work with colleagues, share feedback and contribute to team meetings
Collaborate with other CSC staff/CSR to improve customer service
What motivates you?
You obsess about customers, listen, engage and act for their benefit.
You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
You thrive in teams and enjoy getting things done together.
You take ownership and build solutions, focusing on what matters.
You do what is right, work with integrity and speak up.
You share your humanity, helping us build a diverse and inclusive work environment for everyone.
Yêu cầu công việc
What We Are Looking For
Education and experience: University degree
Knowledge of customer service principles and practices
Prior experience in a call center or customer service role is often preferred.
Proficiency in using computer systems, CRM software, and call center equipment.
Key competencies and Skills
Customer service orientation
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to handle high-stress situations and adapt to changing demands
Ability to multi-task, set priorities and manage time effectively.
Willingness to collaborate with team members and contribute to a positive working environment.
What Can We Offer You
A competitive salary and benefits packages.
A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.
Flexible work policies and strong work-life balance.
Professional development and leadership opportunities.
Our commitment to you
Values-first culture We lead with our Values every day and bring them to life together.
Boundless opportunity We create opportunities to learn and grow at every stage of your career.
Continuous innovation We invite you to help redefine the future of financial services.
Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives.
Championing Corporate Citizenship We build a business that benefits all stakeholders and has a positive social and environmental impact.
Các phúc lợi dành cho bạn
Thưởng
Chăm sóc sức khoẻ
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Tỷ lệ cạnh tranh
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Tỷ lệ cạnh tranh
VietnamWorks tính toán tỷ lệ cạnh tranh của bạn dựa trên thông tin ứng tuyển của bạn và so sánh nó với các ứng viên khác cho công việc này sau khi bạn ứng tuyển.
Thông tin việc làm
06/10/2024
Nhân viên
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
Customer Service, Life Insurance, Finance, Outbound
Bảo hiểm
Bất kỳ
3
Không hiển thị
Địa điểm làm việc
Manulife Plaza, 75 Hoang Van Thai, Tan Phu ward, district 7, HCMC
Manulife Plaza, 75 Hoang Van Thai, Tan Phu ward, district 7, HCMC
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