Area Management Assistant Manager (belong to Aftersales Department)

Summary of Job Description

Support Northern dealers for Aftersales business,

Follow up Aftersales KPIs and take actions to support dealers for improvement.

Expand dealer network in Northern area.

Major Duties

• Support Northern dealers for Aftersales business.

• Making report every week for Aftersales KPIs of Northern dealers.

• Follow up Aftersales KPIs and take actions to support dealers for improvement.

• Study Aftersales activity of other brands and 3rd party coopetitors in Northern Area

• Coordinate with dealers to handle customer complaints.

• Support new dealers expend, include new workshop layout. training, preparation items to new dealer, etc.

Minor Duties

• Receiving, follow up technical/quality issues occurring in Northern dealers and report to MGR

• Apply GEMBA Kaizen at Northern dealers

• Co-ordinate with dealers to improve campaigns (recall campaign, etc.)

• Support other sections in MMV business

Requirements

Experience

• Service Workshop management and/or Jobs related to after-sales service

Education:

• University graduated in Automobile Technology

Knowledge:

• Automobile

Skills:

• PC skill and data analyze (MS office, Power point, etc.), fluently in English

Others:

• Driving license B2