Air Freight Export Operations Executive

1. SPECIFIC ACCOUNTABILITIES:

• Correspondence to get booking instructions from Oversea / Shipping requests from customers.

• Booking space with carriers, then follow up booking until cargo arrived destination.

• Send booking confirmation to customer and flight schedule to Customer/Overseas.

• Issue HAWB to customer and MAWB to Airlines.

• Send Pre-alert to Overseas/Customer.

• Tracking and tracing cargo and keep Customers / Overseas updated if any changes in initial flight schedule.

• Settle claims about cargo delay, loss, missing, damage … from customers or related parties

• Make claims about cargo delay, loss, missing, damage … to carriers and other concerned parties

• Issue invoice and reserve cost for shipment.

• Cooperate with carriers to check rate before sending booking.

• Monitor Schenker onsite to properly receiving cargo avoid missing assignment flight.

• Correspond with airlines for any change in the booking and request extend cut off time if cargo late delivery.

• Sending report to customers as per requested.

• Correspondence with Schenker IT for any system problem.

• Update information into customer’s system or airlines’ system as requested.

2. SKILLS REQUIRED:

• Fluent communication both in English and Vietnamese

• Customer Orientation, Proactive, teamwork

• Hard working, honest and ability to work under pressure

• Attention to detail and accuracy

3. EXPERIENCE AND QUALIFICATIONS:

• Bachelors in Economics (Graduates from Foreign Trade University or National Economics University or Commercial University are preferable).

• Relevant working experience is preferred.

• Forwarding background is an advantage.