After Sales Service Expert (Base in Indonesia and Philippines)

Develop and implement the After Sales Service strategy in alignment with VinFast’s business goals and vision.

Ensure high-quality after-sales service, improve customer satisfaction through continuous process improvement, and analyze feedback.

Lead, mentor, and develop a global team of after-sales experts, fostering a culture of innovation, collaboration, and continuous improvement.

Streamline processes and implement cost-efficient methods to improve after-sales activities and measure performance using statistical tools.

Collaborate with engineering, production, and sales teams to ensure smooth integration of innovations and after-sales continuity.

Build and maintain relationships with service providers and partners to ensure high-quality support.

Regularly report on service performance, customer feedback, and improvement initiatives to senior management.

Lead the identification and negotiation of partnerships with workshops from other brands for Vinfast vehicle repairs, ensuring they meet VinFast's tool and facility requirements.

Manage the expansion and operations of workshops to align with regional after-sales service goals and ensure quality

Bachelor’s degree in Automotive Engineering, Business Management, or a related field.

Minimum of 5 years of experience in aftersales operations or automotive service management

Strong understanding of diagnostic tools, warranty processes, and service network development.

Proven experience in vendor management and collaboration with external stakeholders.

Exceptional problem-solving skills and ability to manage cross-functional teams.

Ability to work under pressure and prioritize tasks effectively.

Strong communication and leadership skills with a strategic mindset.