After-Sales Advisor

Responsibilities

• Visit inactive merchants daily to verify the root cause of their inactivity.

• Summarize the characteristics of inactive merchants we should avoid acquiring in the future through a daily report.

• Visit merchants to communicate sales promotions and encourage up-selling.

• Visit merchant to distribute marketing materials such as promotional leaflet.

• Visit merchant to survey service quality.

• Collaborate with internal department such as Sales/ Operations/ Fraud or Set-up team Department.

• Doing the mystery shopping if needed.

• Bachelor's degree in various field

• 0-1 year of experience in customer service, preferably in field sales.

• Excellent communication skills, both verbal and written.

• Experience in using Microsoft Word/ Excel/ Power Point…

• Strong problem-solving abilities and attention to detail.

• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.

• Flexibility to adapt to changing priorities and customer needs.

• Commitment to providing exceptional service and fostering positive customer relationships.