Admission Supervisor (Giám Sát Điều Hành)

Planning

- Weekly SNS planning;

- Monthly Re-sales Planning;

Training and Development

- Conduct Workshop/Training for TA and Admission team;

- Observe TA and have the plan to improve weak TA;

- Admission Officer and TA Development;

- Monitor and train Admission team to make sure they follow ILA policy;

Property management

- Maintain the building in proper conditions: tidy, clean and safe;

- Maintain all facilities and equipment in proper conditions: clean, safe and workable;

Risk management

- Monitor staff to make sure they deliver the right service and process: fire management, classroom management, building management and handling problem;

- Manage all safety at centre;

Inventory

- Responsible for appropriate forecast and ordering of materials for centre use;

Course administration

- Monitor all preparation and course delivery process;

- Monitor ILA customer care process;

Class schedule

- Work closely with sales and care team to open class and assign students in class; 

- Work close with sales and care team to forecast new classes;

TA management 

a. Teaching Assistant recruitment

- Forecast TA; 

- Recruitment process;

- Induction;

b. Scheduling

- Scheduling for TA;

- Supporting Tasks;

- Taking class when requested;

- Doing cover absent when requested;

- Smart Scheduling;

c. Remuneration

- TA Salary/Scale;

- TA Contract;

- TA Excellent Award;

- Leave and Termination;

d. TA Performance management

- Observation: conduct, corrective action;

- Performance Appraisal;

- Disciplinary Process;

University graduated

Experience

- Prefer 03 years of working experience in foreign company and in service product;

- Prefer working experience in an educational organization;

Technical skills

- Fluent in both English and Vietnamese (Upper - intermediate level);

- Familiar with Microsoft Office;

Soft Skills

- Leadership/ownership;

- Management skills;

- Team building and Communication skills;

- Problem solving skills;

- Training and coaching skills;

- Well-organise and detail management;

- Ability to work independently and as a part of the team;

Other requirements

- Be able to work on shifts, travel, and other assignment.